Refund policy

Our Eco nd Moco Returns policy lasts 14 days.
If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. And we require a receipt or proof of purchase. 
No change-of-mind refunds on sale items. Unfortunately, sale/ special items cannot be refunded.

 Non-returnable items

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, Gift cards.

Any item that is returned more than 14 days after delivery Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@ecoandmoco.com.au

Refund or Exchange steps:

*1 Please email us with some photos of the products at support@ecoandmoco.com.au  within 14 days after receiving your parcel.

*2 Wait for us to get back to you for your inquiry. 

*3 To return your items - Your item must be unused and in the same condition that you received it. It must also be in the original packaging. And we require a receipt or proof of purchase.

*4 Send the parcel to Eco and Moco, 46 Bertram St, Dianella, WA 6060, Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.